Shipping, Delivery, Taxes, VAT and Customs
Deliveries to the US
US customers can expect to receive their order within 3-4 days of the order being placed.
We deliver worldwide, except for the countries listed below (see International Delivery Exclusions) which have local distribution agents.
Delivery usually takes 4-5 days using our courier partner DHL Express.
Delivery costs are based on your delivery country and products ordered. Please add the products to your cart and enter your delivery address for the exact delivery costs.
Customs & VAT Charges for International Deliveries
Spinshot’s courier partner (DHL Express) will take care of all related tax and custom fees.
International Delivery Exclusions
The following countries have local distributors, therefore we do not deliver to these countries from this website.
Please contact your local Spinshot distribution agent for sales and support.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Custom-order or personalized items do not have a right to 30 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
10% restocking fee need to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Please contact our customer support team via our Contact Us form to get the return address.
Each Spinshot tennis ball machine is assembled with strict quality control checks at each step of the process, testing each part for durability and dependability.
Spinshot warrants that each new tennis ball machine purchased will be free from defects in material and workmanship for 2 years from the date of purchase.
Batteries purchased directly from Spinshot have a 3 month warranty from the date of purchase. Customers outside the US may want to order a battery from a local vendor to get local support.
All demo machines ordered from Spinshot Sports or from Ebay authorized seller (tennis-buy) will receive full 2-year warranty from the date of purchase with evidence from the order receipt.
Any part of the tennis ball machine, which proves to be defective in material or workmanship within the 2-year warranty period will be repaired or replaced with a new or functionally operative part. This warranty is available to the original customer only. Order receipt or Amazon Order ID needs to be provided as purchase evidence. Shipping only to US based address.
Most problems can quickly be resolved with a phone call or email. Please contact us for fast 7/24 hour service. Email communication is preferred as it will get all team members linked for quick response.
If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installation. If you would like us to install the part, or if the problem is more extensive, you will need to pay the shipping to return the item to us. We will cover repairs and domestic return shipping.
This warranty does not cover the following conditions:
1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty.
2. Failure of the customer to properly follow operating instructions provided by us with all machines.
3. Damage caused by use on circuits or voltages other than as indicated in the user manual.
4. Battery and black service wheels which are with 6 month warranty coverage.
All payments are made via PayPal.
Don't have a PayPal account?
You do not need to have a PayPal account to purchase.
Click on the Pay with PayPal button and then click "Pay by Credit or Debit Card" button.
If you would like help with payments please contact us