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Troubleshooting

 

Issue / Fault Cause
Machine is not powering on (machine has no power - no sounds, no initialisation (start up sequence), no spinning of service wheels) A, B, or C
Machine powers on but one or both of the black service wheels have stopped spinning A
Balls are dropping into the machine instead of being served across the net A
Balls are not clearing the net or very weak delivery of balls A, B or E
Machine is making a knocking noise after it starts up D
Machine powers on but nothing happens apart from a faint sound coming from machine F
Machine powers on and both black service wheels spin but machine does not do the initialisation (start up sequence) F
Machine powers on but gets stuck on initialisation (start up sequence) G
Balls are not delivered to the full width of the court or machine is favouring one side H

 

 

Cause  Solution

A

If a ball gets jammed inside the machine, the service wheel motors stop.

This safety feature is to protect the motor from damage.

Check to see if either the top or bottom motor trip button on the control panel has popped out.

If either trip button has popped out, switch off the machine and check inside the machine for any jammed balls. Have a good look around inside the machine with a torch as balls can get stuck in tricky places. 

Once you have checked for balls, push the trip switch back in and turn the machine on. 

B

The battery doesn't have enough charge to power the balls over the net.

Charge the battery for a full 8 hours.

If battery has been flat for a long period then it may need replacing. Try to charge for at least 10 hours, check the battery terminal connections.

If the terminals are loose you can crimp the connectors so they fit tight on the battery terminals.

Check the condition of the external battery cable for any wear and tear. Email us if you notice the cable has loose wires or needs replacing.

C The battery terminals have disconnected or there is a break in the cable / connection to the battery.

Remove the battery cover from the machine and reconnect the battery terminals. If the terminals are loose you can crimp the connectors so they fit tight on the battery terminals.

Check the condition of the external battery cable for any wear and tear. Email us if you notice the cable has loose wires or needs replacing.

D The green strap has not been removed from the front of the machine Remove the green strap. This is only required during shipping to protect the motors from excessive movement.
E Too much ball spin Decrease the amount of spin on the ball.
F Faulty power switch Please email us and we can send a replacement power switch which is easy to install.
G Faulty control panel
Please email us and we can send a replacement part which is easy to install.
H Machine is not aligned to centre of tennis court after initialisation (start up sequence)

After the initialisation (start up sequence) has finished the machine needs to be centred to face down the middle of the court.

If the machine is still favouring one side (the balls land too far to the left or right) the easiest fix is to adjust the placement of the machine so it faces the other side of the court more. Just a small placement adjustment is usually required to fix this issue.

 

None of the above has fixed my machine

If the above doesn’t fix the problem please contact support@spinshot-sports.com and we will provide fast support to find and resolve the fault.